Cancellation and Refund

No refunds

All sales are final. Secret The Parfum does not offer refunds on any order, including perfumes, pure oils and discovery sets. Fragrance is personal, so choose carefully. The 8 ML discovery bottles are a good way to try a scent first.

Cancellation

You can cancel an order only before it is dispatched. To cancel, message the House on WhatsApp at +91 77364 06061 with your order number. Once an order has been handed to the courier, it can't be cancelled.

If a cancellation is approved, any amount already paid, including the cash on delivery advance, is kept as store credit for your next order. It is not refunded.

Damaged or wrong items

If your parcel arrives damaged, or you received the wrong item, we will exchange it. Please see Shipping and Exchange for how to report it.